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To reflect on the benefit of a research and development project, you need a clear picture of future users and use contexts. It is important to ask who is meant to benefit from project results, and how even wider groups of people might benefit (inclusion).

Questions relating to Analysis

  • Do current technologies equally serve many groups of people? Can we make out fields of hidden work or marginalised life domains which have not been served yet? Which groups are less prioritised?
  • How usable are current work tools or technologies for diverse persons? Are current work tools efficient and effective for all?
  • Are there domains that cannot or should not be supported technologically?
  • How can we assess conflicting needs and interests in order to reconcile them?